Everything you need to know about orders, shipping, returns, and customer support at Aducot.

When will I receive my items?

Most orders are processed within 1–3 business days. Delivery times vary depending on the product, destination, and shipping carrier. Standard orders typically arrive within 3–10 business days, while larger items such as sheds, gazebos, pergolas, generators, and riding mowers may require additional transit time.

Where is my order?

Once your order has shipped, you will receive a confirmation email containing tracking information. You can use the tracking number provided to monitor the status of your shipment. If you have not received tracking details within a few business days, please contact our support team.

What payment methods do you accept?

We accept major payment methods, including:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal (where available)

Available payment methods will be displayed during checkout.

Do you ship internationally?

At this time, Aducot ships exclusively within the United States. We currently do not offer international shipping services.

Your website isn’t loading. What should I do?

If you’re experiencing difficulties accessing our website, try the following:

  • Refresh the page
  • Clear your browser cache and cookies
  • Try a different browser or device
  • Check your internet connection

If the issue continues, please contact our support team for assistance.

I keep getting an error message. What should I do?

Website errors can sometimes occur due to browser settings, outdated software, or temporary connectivity issues.

Please try:

  • Refreshing the page
  • Clearing your browser cache
  • Using a different browser
  • Trying again after a few minutes

If the problem persists, contact us with details of the error message so we can investigate.

I entered the wrong shipping address. Can I change it?

If your order has not yet been processed or shipped, we may be able to update your shipping address.

Please contact us as soon as possible after placing your order. Once an order has been shipped, address changes may no longer be possible.

What happens if my order is returned to sender?

Orders returned to sender due to an incorrect address, failed delivery attempts, or refusal of delivery may be subject to additional shipping charges.

Once the package is returned, our support team will contact you to arrange reshipment or discuss available options.

What is your return policy?

Most products may be returned within 30 days of delivery, provided they are unused, in their original condition, and include all original packaging and accessories.

For complete details, please review our Refund & Return Policy.

How do I exchange an item?

If you would like to exchange a product, please contact our support team before returning the item.

Once your request has been reviewed, we will provide instructions regarding eligibility and the exchange process.

What should I do if my item arrives damaged?

If your order arrives damaged, please notify us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number
  • Photos of the damaged item
  • Photos of the shipping packaging
  • A brief description of the damage

Our team will review your claim and provide an appropriate solution.

What if I received the wrong product or a defective item?

If you receive an incorrect, defective, or incomplete item, please contact us immediately.

Include your order number and photos of the product received. Once verified, we will work with you to arrange a replacement, exchange, or refund when appropriate.

Customer Support

Our customer support team is here to assist you with any questions regarding products, orders, shipping, returns, or warranty claims.

Email: contact@aducot.com

Phone: +1 720 91 03 049

Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (CST)

We aim to respond to all inquiries as quickly as possible and appreciate the opportunity to assist you.