Customer Satisfaction

At Aducot, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Please review the following policy regarding returns, refunds, replacements, and damaged products.

Return Eligibility

Most products may be returned within 30 days of delivery.

To qualify for a return:

  • The item must be in its original condition.
  • The product must be unused and free from damage caused by misuse.
  • All original parts, accessories, manuals, and packaging must be included.
  • Proof of purchase or order confirmation must be provided.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items may not be eligible for return:

  • Products showing signs of misuse or abuse
  • Customized or special-order products
  • Clearance or final-sale items
  • Products missing original components or packaging

How to Request a Return

Before returning any item, please contact our support team for authorization.

Step 1 – Contact Us

Email: support@aducot.com

Please provide:

  • Order number
  • Customer name
  • Reason for return
  • Photos (if applicable)

Step 2 – Return Authorization

Our team will review your request and provide return instructions if approved.

Returns sent without prior authorization may be refused.

Step 3 – Ship the Product

Once approved, securely package the item and return it using a trackable shipping service.

We recommend keeping your tracking information until the return has been completed.

Refund Processing

After receiving and inspecting the returned item, we will notify you of the approval status.

If approved:

  • Refunds are issued to the original payment method.
  • Processing typically takes 5–10 business days.
  • Financial institutions may require additional time to post the refund.

Original shipping charges are non-refundable unless the return is due to our error.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery.

Please include:

  • Your order number
  • Photos of the item
  • Photos of the packaging
  • A brief description of the issue

After review, we may offer:

  • A replacement product
  • Replacement parts
  • A partial refund
  • A full refund

The appropriate solution will depend on the nature of the issue.

Order Cancellations

Orders may be canceled before shipment.

Once an order has been shipped, it must follow the standard return process.

For oversized freight shipments, cancellation fees may apply if the order has already entered carrier processing.

Return Shipping Costs

If the return is due to:

  • A defective product
  • Shipping damage
  • An incorrect item sent by Aducot

We will cover return shipping costs where applicable.

For customer preference returns, customers may be responsible for return shipping expenses.

Chargebacks & Disputes

We encourage customers to contact us before initiating a chargeback or payment dispute.

Our support team will work to resolve any issue quickly and fairly.

Contact Information

For questions regarding returns or refunds, please contact us:

Aducot

Email: support@aducot.com

Phone: +1 720 91 03 049

Address: 2400 Co Rd 113, Bennett, CO 80102